Privacy Policy

1. Who We Are

This Privacy Policy applies to information collected by 857 For Hire Construction Crews, LLC (“857 For Hire,” “we,” “us,” “our”) through our website(s), service request forms, phone systems, messaging systems (including SMS/MMS), and related services (collectively, the “Services”).

2. Information We Collect

We collect information you provide and information collected automatically when you use our Services.

• Contact Information: name, phone number, email, preferred contact method.
• Service Request Information: property address, description of the work needed, scheduling preferences, photos/videos you upload, and related project details.
• Communication Records: call logs, voicemail, SMS/MMS content, email threads, and support messages.
• Payment/Transaction Information: invoices, payment status, and receipts (note: payment card data is typically handled by payment processors; we may receive limited payment confirmations).
• Device/Usage Data: IP address, device type, browser, pages viewed, referral URLs, approximate location (city/state), and diagnostic logs.

3. How We Use Information

We use information to operate, improve, and secure our Services, including to:

• Respond to inquiries and collect intake details for your service request.
• Schedule, confirm, and communicate about appointments and project milestones.
• Provide customer support and service coordination.
• Send service-related communications (e.g., confirmations, reminders, service updates, receipts).
• Send promotional or marketing communications only where permitted and, when required, with your consent.
• Improve workflows, quality assurance, training, and internal recordkeeping.
• Detect and prevent fraud, misuse, or security incidents.
• Comply with legal obligations, permits, code compliance, or insurance requirements.

4. Text Messages, Calls, and Communications Preferences

If you provide your phone number, you may receive calls and text messages related to your request (for example, appointment confirmations, scheduling updates, dispatch notices, project communications, photo/quote requests, service updates, and customer support).

Message frequency varies based on your request and project status. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We may also send promotional messages (for example, seasonal service announcements or special offers) where permitted and, when required, based on your consent.

How to Stop Receiving Promotional Communications

• SMS/MMS: Reply STOP to unsubscribe from promotional text messages at any time. You may receive one final message confirming your opt-out.
• SMS Help: Reply HELP for assistance.
• Email: Use the “unsubscribe” link in the email (if included), or reply to the email with “Unsubscribe” in the subject line or body.
• Phone: Call (857) FOR-HIRE and request removal from promotional messaging.

Opting out of promotional communications may not stop service-related messages necessary to fulfill an active request (for example, appointment confirmations or safety-related notices).

Mobile Data Sharing

We do not sell your personal information. We do not share or sell your mobile information (including phone number, SMS consent status, or message content) with third parties for their marketing or promotional purposes. We may share information with service providers who help us operate our Services (for example, communications platforms, CRM tools, and hosting providers) only as necessary to provide and support the Services.

5. When We Share Information

We may share information in limited circumstances, including:

• Service Providers: vendors that provide CRM, communications, analytics, hosting, scheduling, payment processing, and support tools (only as needed to operate Services).
• Subcontractors: licensed subcontractors involved in delivering a requested service (only information necessary for the job, scheduling, and compliance).
• Legal/Compliance: when required by law, court order, or to protect rights, safety, and property.
• Business Transfers: if we undergo a business transaction (e.g., merger, acquisition), subject to appropriate safeguards.

We do not sell personal information. We do not share mobile information for third-party marketing.

6. Cookies, Analytics, and Advertising Pixels

We may use cookies and similar technologies to operate the site, understand usage, measure conversions, and improve performance. This may include analytics and advertising pixels (for example, Google and Meta) that help measure how visitors interact with our pages.

• You can manage cookies through your browser settings.
• Some features may not function properly if cookies are disabled.

7. Call Recording and Automated Processing

Calls and messages may be recorded and/or processed using automated systems for quality assurance, training, dispute prevention, and recordkeeping, where permitted by law. If you do not wish to communicate via recorded lines, contact us for alternatives.

8. Data Retention

We retain information for as long as needed to provide Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type and operational requirements.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No system is 100% secure; please use caution when transmitting information.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

Questions about privacy or communications preferences? Contact us:

857 For Hire Construction Crews, LLC • Central Falls, Rhode Island